Privacy policy

The Box LLC Privacy Policy

Last updated: November 1. 2025

This Privacy Policy describes how The Box LLC (the "Gym," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at [Insert Website Address Here] (the "Site"), enroll as a member, use our facility services, attend classes, or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a member, prospective member, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services (including signing up for membership or using the Site), you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, which varies depending on how you interact with us (e.g., signing up in person vs. online registration).

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce membership terms, and to protect or defend the Services, our rights, and the rights of our members or others.

What Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You (Membership & Enrollment Data)

Information that you directly submit to us through our enrollment process, mobile app, or facility use may include:

  • Contact Details: Your name, address (5901 W 115th St, Alsip, IL 60803), phone number, and email.
  • Membership & Billing Information: Including your payment method details (e.g., bank account, credit or debit card information), billing address, and transaction history related to membership fees and service purchases (e.g., personal training).
  • Health and Safety Information: Emergency contact information, and acknowledgments of health and fitness certifications as required by our waiver (Section 1).
  • Account Information: Your username, password, security questions, and other information used for account security purposes.
  • Customer Support Information: Information you include in communications with us, such as feedback or questions.

Information We Collect about Your Usage (Activity & Digital Data)

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Facility Access Data: Records of your check-in/check-out times and frequency of gym usage.
  • Website Usage Data: Information about how you access and use our Site, including device information, browser information, IP address, and interaction data.
  • App Usage Data (if applicable): Data related to class bookings, workout tracking, or other interactions within any mobile application we may offer.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Membership Management Software: Companies that host and manage our membership database and scheduling.
  • Payment Processors: Companies that securely handle payment information to process your monthly membership fees or service purchases.
  • Marketing and Analytics Partners: Companies that assist us in analyzing website traffic and running promotional campaigns.

How We Use Your Personal Information

  • Providing and Managing Services: We use your personal information to perform our contract with you, including to process payments, manage your membership account, administer access to the facility, schedule classes and personal training sessions, and send service notifications related to your account or facility operations.
  • Marketing and Advertising: We may use your personal information to send marketing, advertising, and promotional communications by email or postal mail, and to show you advertisements for our fitness services.
  • Security, Fraud Prevention, and Safety: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, and to ensure the safety and security of our facility and our members.
  • Communicating with You and Service Improvement: We use your personal information to provide you with customer support, respond to your inquiries, and analyze usage patterns to improve our facility, classes, and digital Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • Service Providers: With vendors or other third parties who perform services on our behalf (e.g., membership management software, payment processing, data analytics, IT support).
  • Business Partners: With marketing partners to promote our services. Our partners will use your information in accordance with their own privacy notices.
  • Legal and Safety Compliance: To comply with any applicable legal obligations (including responding to subpoenas), to enforce our membership terms, and to protect or defend the Services, our rights, and the rights of our users or others.
  • Business Transactions: In connection with a business transaction such as a merger, acquisition, or bankruptcy.

We do not sell or knowingly share the personal information of our members or visitors for targeted advertising or marketing purposes without your explicit consent.

Cookies and Tracking Technologies

Like most websites, we use Cookies and similar technologies to power and improve our Site (including to remember your preferences), to run analytics, and better understand user interaction with the Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject them. Please keep in mind that removing or blocking Cookies may negatively impact your user experience and may cause some website features to work incorrectly.

Children's Data

The Services and the Gym are not intended to be used by children under the age of 13. We do not knowingly collect any personal information about children under 13. If you are the parent or guardian of a child under 13 who has provided us with their personal information, please contact us immediately to request that it be deleted.

Security and Retention of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

We retain your personal information only as long as necessary to maintain your membership, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live (such as California or other states with comprehensive privacy laws), you may have some or all of the following rights in relation to your personal information:

  • Right to Access/Know: The right to request access to personal information we hold about you.
  • Right to Delete: The right to request that we delete personal information we maintain about you.
  • Right to Correct: The right to request that we correct inaccurate personal information.
  • Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails to you.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

Contact Information

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

The Box LLC Address: 5901 W 115th St, Alsip, IL 60803 Email: info@thebox.fitness Phone: [Insert Gym Phone Number Here]